FAQ
Frequently asked Questions
What is LiftUup ?
LiftUup is an online store for exclusive Home Décor, Corporate Décor & Artistic products. Our buyers range from Housewives to Corporate clients
What is the benefit of buying from LiftUup ?
Our company philosophy is pretty simple: We promote artists from remote areas in India who do not have access to market & also do not have resources to promote their art. This way we fulfil our commitment to society as well as promote Indian art forms
Where are the offices of LiftUup located ?
Currently our office is located in Faridabad while the orders are shipped from our warehouses located across India.
What products does LiftUup sell ?
Primarily Handmade artefacts which represent various Art forms in India
What’s the minimum order value required to place an order?
To place an order, a minimum order value of Rs. 99 or more is required (Excluding COD charges, Shipping charges, or value reduced after the application of coupons or any other offer).
How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.
How do I check my order status?
We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.
Is it safe to use my Credit Card Online at LiftUup.in?
We accept VISA, MASTER, AMERICAN EXPRESS and DINERS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal, so now you can place orders with LiftUup from outside India and we will ship it to your dear ones in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
What if an item is out of stock?
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.
Are there any other hidden charges like Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.
Do you’ll provide customer call service outside India?
Currently, we do not provide Customer call service outside India. If you are an international customer with any order or service-related queries you can reach us at – customercare@LiftUup.in
Can I register using an International Phone number?
Yes! You can register using an international phone number.
Do you’ll deliver products outside India?
No, currently we do not ship our products to outside of India.
Is it mandatory to register before placing an order?
Yes, it is mandatory to register before placing an order on LiftUup. You can create an account on LiftUup by entering and verifying your email ID and phone number. You can choose to login via Facebook/Google account to place an order on LiftUup. It is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.
How long will it take to receive my orders?
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However, items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.
Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
What is GST?
GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017. The Prices shown by us are all Inclusive prices
In case I want a Tax Invoice, will my Purchase Price change ?
No. The price shall remain same. You have to share your valid GST details. Tax Invoice issued shall show the GST % on the basis of HSN Code of Product as per government guidelines
Will my GST amount be refunded on Order Cancellation and Returns?
Yes. GST amount collected will be returned to customer’s source method at the time of Cancellation and Returns.
What to do if GST amount on purchased products comes out to be more than the limit defined by the Govt.?
We are ready to share all details of GST for your kind perusal and would happily return your money back in case we found any excessive amount being charged due to miscalculation.
What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
What is your Replacement Policy?
To view the Replacement Policy applicable to each product, please visit the product page that you wish to purchase. The product is applicable for replacement within the specified window after the delivery of the product. For details refer to our “Replacement Policy” detailed elsewhere on website
What options do I have while making payment?
We accept payments by debit or credit card and also through Net Banking.
Credit Cards & Debit Cards – We accept VISA, MASTER, RUPAY, AMERICAN EXPRESS and DINERS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted.
Net Banking – From most of the Banks in
You can also pay through Cash On Delivery (C-O-D) – You can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value greater than equal to Rs. 99/- and up to Rs. 5,000/-.
What is Quality Control Inspection at doorstep?
Once you raise a Return/Exchange/Replacement request, we will ensure a quick, easy and seamless returns experience for you. Our courier partner may perform a simple quality check at your doorstep and will check certain parameters like Same Brand, Style, Color, Size, No of pcs in the pack, Same Brand Box Packaging, Same Box packaging in No Damage condition (Resalable), No Missing accessories like laces, flower, bow, tie, etc., Security tag on garment, Used/Unused. Upon acceptance of the return, your return/ Exchange/ Replacement request will be approved. If any of the parameters are not met, the return/ Exchange/ Replacement request of the product may be put on hold. Please note, you can raise another request as long as the Return/ Exchange/ Replacement window for that product has not expired.