Shipping and Refunds
SHIPPING POLICY
LiftUup ships its products to almost all parts of India. Orders placed will be shipped within 24 hrs. We ship on all days except Sunday and National Holidays.
Shipping Charges:
A fixed shipping charge of Rs. 50 is applicable on all orders below Rs. 1000/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) at all locations with an additional charge (Above the Fixed Charge of Rs 50 ) applicable for certain Pin Code locations.
For orders equal to or above Rs. 1000/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available at majority of Pin Code locations. For other locations, additional shipping charges will be applicable.
The shipping charge applicable per quantity of the product can be checked by entering your pin code details on the product pages and the total shipping charge applicable on the order will be the sum of the charges for all chargeable product(s) in your order (+ Rs. 50 for orders below Rs. 1000). The order level charge will be visible to you in the cart as well as when you enter the shipping address while you are checking out with your order.
These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.
The shipping charges can be modified by LiftUup at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.
Every once in a while, LiftUup brings out various offers in an attempt to satisfy customers. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfilment of the terms and conditions attached to the offer.
Convenience Charges:
LiftUup can levy convenience charges on specific orders basis the products, Pin Code, or the size of the shipment.
Platform and Convenience Fee: LiftUup reserves the right to levy a Platform and Convenience charge on orders. Platform & Convenience fee is applied to help us continuously maintain and improve the hassle-free shopping and smooth fulfilment experience.
This charge is not related to the shipping charges and can be applied to the order irrespective of the shipping cost (refer ‘Shipping Charges’ section above for more details on shipping cost).
It is possible that an order can have :
1. Only Shipping Charges applied (Basis the Order Value),
2. Only Convenience Charge applied or
3. Both Shipping Charge and Convenience Charge applied.
Convenience charges, if applied, will be shown in the ‘Shipping Cost’ field in the cart/checkout sections. Users can see the details on the type of charge applied by clicking on the tooltip which is available on cart/checkout with the ‘shipping Cost’ field in the payment summary section.
These convenience charges applicable are not refundable in the case of return/cancellation of the product or the order.
LiftUup reserves the right to modify the logic of applying convenience charges on orders at any point without prior intimation.
Delivery Time
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However, items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.
The delivery date displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped. Post shipment of the order, an Estimated Delivery Date will be displayed in the ‘Order Details’ under ‘My Account ‘ section which will help you to keep a track of the shipment status of your order.
LiftUup ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which LiftUup is not liable and would request its users to cooperate as LiftUup continuously tries to nought such instances. Also, LiftUup reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) in your LiftUup wallet / Payment Source.
Address Change
You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.
Hidden Charges (GST, Octroi etc):
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.
Tax Invoice
You can opt for Tax Invoice in case you are a B2B customer. For this you need to upload tour GST details during Check Out
International Locations
Currently we do not deliver to locations outside India
Tracking Packages
We will mail you the name of the courier company and the tracking number of your consignment through your registered email address & Whattsapp. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Non-availability on Delivery
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your Mobile Number & Alternate Contact number in the delivery address as it will help in making a faster delivery.
Returns, Replacement and Exchange Policy
At LiftUup, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Please find below the details of the policy, as applicable, for the products sold on LiftUup
Most of the Products listed on our site are eligible for Returns, Replacement and Exchange However, few of our Products may or may not be eligible for return, replacement, or exchange, as otherwise mentioned against them below.
For all products, the return or replacement/exchange policy on the product page at the time that the order was placed shall prevail. The return or replacement/exchange policy of a product is subject to change depending on business requirements, and the policy that was active at the time of order purchase will be applicable.
Replacement/Exchange/ Refund has to be applied in the Duration Window available for the Product Post Delivery. The same shall be clearly mentioned during the process of Check out at the time of placing the order
If the product is not eligible for a replacement or exchange after delivery for any reason, such as the product being out of stock, the return pickup for the product unavailable, or any other similar reason, you may return the product within the return period after delivery.
Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, LiftUup shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
At the time of Pick up, certain products may be subjected to doorstep Quality Control Inspection. The Quality Control parameters like Same Brand, Style, Color, Size, No of pcs in the pack, Same Brand Box Packaging, Same Box packaging in No Damage condition (Resaleable), No Missing accessories, Security Tag if any, Used/Unused may be checked by the courier partner. If any of the parameters are not met, the return request of the product may be put on hold. Please note, you can raise another Return request as long as the return window for that product has not expired.
Once the original product(s) has been received at our Facility and the quality check has been carried out, your replacement/exchange product will be shipped to your given address, in case of returns, the refund for the original product(s) will be processed, as applicable.
A fixed shipping charge of Rs. 50 shall be levied if the customer refuses to accept the original order with products eligible for replacement/exchange only or if the customer refuses to accept the replacement/exchange product(s), once the same has been shipped to the customer.
If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. However, in the case of a replacement / exchange, the replacement/exchange order will get the benefit of the same coupon code/offer that was applied to the original order.
If you place a return request on a product with which a free product was associated, then the free product may also get cancelled if such free product has not been dispatched or in transit for delivery at Customer’s designated location (even if the Return request is cancelled).
CANCELLATION POLICY
At LiftUup, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel product(s) from your order in multiple ways on LiftUup, namely:
1. Order Level Cancellation
2. Product Level Cancellation
1. ORDER LEVEL CANCELLATION
You can cancel your order online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled order will be credited to your LiftUup Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your LiftUup Account (further Refund related details are provided below).
In case, even if a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment).
2. PRODUCT LEVEL CANCELLATION
You can cancel the product online, before the product(s) inside the order has been shipped. Applicable refund against the cancelled product will be credited to your LiftUup Cash Wallet, which can be further used during your next purchase with us or may be transferred to your respective bank / card / wallet by logging into your LiftUup Account (further Refund related details are provided below).
In case, the product has been shipped, you will not be able to cancel individual product.
General Terms of Cancellation
With the cancellation of last product in the order, ‘Gift Wrap’ would automatically get cancelled.
As a part of cart offer or any other discount offer, if a user has purchased one product along with another product, and during cancellation of same, all the products purchased through same cart offer would get cancelled.
For product(s) purchased through specific cart offer or any other discount offer inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.
If a product is cancelled, then the free product associated with the product may also get cancelled if such free product has not been dispatched or in transit for delivery at Customer’s designated location
Please be aware that products falling under specific categories, such as made-to-order or customized products may have a restricted cancellation timeframe. Once your order has been placed, the timeline for cancellation of these products may be limited. We recommend reviewing the product description and terms mentioned on the product page for precise cancellation details.
Products falling under specific categories, such as made-to-order or customized products may have a cancellation fee associated with it. This is to compensate for the manufacturer’s time, costs and efforts. We recommend reviewing the product description and terms mentioned on the product page for precise cancellation details.
Post successful cancellation, refunds would be provided as per applicability. For detailed information, please refer to the REFUNDS section under this policy.